When my water conditioner needed repair, I called this local company. I figured it would be a couple hundred dollars at most. They made the appointment without problem. The service tech was prompt. After replacing two valves on my water softener and only being there 45 minutes, handed a bill for $380.00!!! When asked to explain the high cost for such little time and only two small parts, we were told "that's what the book says to charge". If I had known that I could get the parts for much cheaper myself online, I will never use this company again.